At Boxfish Robotics, we aim to ensure our customers are fully supported throughout the lifetime of their system. Our ROV and AUV platforms are designed for reliability and ease of maintenance, and we provide structured after-sales service to help operators maintain performance and minimise operational downtime. From warranty support and remote technical assistance to firmware updates and hardware upgrades, our team works closely with customers to ensure their systems continue to meet evolving operational requirements.
Warranty Support
We provide a one-year warranty on all Boxfish ROV and AUV systems. Our warranty covers manufacturing defects and ensures that any issues are addressed promptly to minimise operational disruption.
We encourage customers to contact our team whenever support is required. In many cases, technical questions or operational issues can be resolved quickly through remote consultation.
Remote Technical Support
Most operational challenges can be addressed remotely. Our engineering team is available to assist with troubleshooting.
To support field operations, we supply recommended spare parts with the original system order, including critical components such as thrusters. This helps customers maintain continuity during extended or remote deployments.
After Sales Support
Following a purchase, we provide various support for our clients outside our operation training.
We provide ongoing firmware updates to enhance system functionality and performance. Updates are delivered through simple installation procedures, typically involving transferring update files to a USB device and loading them into the control station.
Firmware updates involve simply copying files from our website or email onto a USB stick and inserting them into the control station (updates the ROV and the control station itself).
Boxfish ROVs are designed with a modular architecture that allows hardware components to be upgraded as technology evolves. This enables customers to extend the operational lifespan of their system and integrate new capabilities as requirements change. Hardware upgrades can be implemented as optional enhancements depending on project needs.
We maintain regular communication with our customers and provide updates on system improvements, new features, and operational best practices. Our goal is to ensure operators remain confident in the performance and long-term value of their system.
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